Compensation

$10 to $15 Hourly

Benefits Offered

401K

Employment Type

Full-Time

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience in the physical security field. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The service area will cover four states with expectations to travel several days per week servicing and installing CCTV, door access control and alarm systems.

Responsibilities

· Provide service and customer support during field visits and customer phone calls

· Tie workflow to schedule

· Complete on site installation, repair, maintenance and diagnosis

· Diagnose errors or technical problems and determine proper solutions in the field and on the phone

· Produce timely and detailed service reports

· Document processes

· Operate vehicle in a safely manner

· Follow all company’s filed procedures and protocols

· Cooperate with technical team and share information across the organization

· Comprehend customer requirements and make appropriate recommendations/briefings

· Build positive relationships with customers

Requirements

· Valid driver’s license

· US Citizen

· No felony convictions

· Pass drug screen

· Proven prior field service experience

· Ability to troubleshoot, test, repair and service technical equipment

· Ability to work flexible shifts and to adapt to changing work schedules including overnight service trips

· Ability to use hand tools and power tools

· Technical background

· Positive self-starter attitude

· Knowledge of CCTV, IP network video, door access control and alarm panels not required but a plus

· Network knowledge; switches, routers TCP/IP configuration, port forwarding, etc.

· Software knowledge; Windows operating system, software installation, configuration and diagnosis

· Computer hardware knowledge; part replacement and diagnosis

· Ability to safely use step and extension ladders

This is full-time position with a starting salary at $10 – $15 an hour (based on experience).

Please send Resumes to jsiegel@iss-ky.com; to drop off in person, go to; 291 Etter Drive, Nicholasville, KY 40356 (859) 881-0477