Markets Served

Scalable solutions designed for scalable operations and loss prevention

Trusted security partner to over 34,000+ sites nationwide

Delivering national coverage with enterprise-level consistency.

ISS operates as a strategic extension of your technology team, supporting long-term roadmap planning through real-world validation, manufacturer collaboration, and independent solution development across national environments.

Markets Served

  • Multi-Site Retail
  • Hospitality
  • Schools
  • Banking
  • Government
  • Hospitals
  • Commercial Developers

What We Do

  • Strategic partner to AP/ILP and store operations teams
  • Co-create & execute long-term technology roadmaps
  • Deploy, support, and maintain CCTV, access control, & alarm infrastructure for Tier-1 national retailers and other environments
  • Nationwide rollout + pre-staged kits with in-house RMA & inventory management

Customer Focus Team

  • Executive Sponsor / Champion – COO/CRO
  • Account Manager
  • Manager, PMO
  • Director, Customer Care
  • Design Engineer
  • Finance Controller

How We Do It

Tier 1: Kentucky-Based Call Center

Eliminate Language Barriers.

Results: Fast Intake, Direct Store Triage & Remote Troubleshooting, 60% Svc. Calls handled remotely

Tier 2: Project Management

We’re PMI-certified.

Oversight Results: Assigned a singular POC – No Personnel turnover

Tier 3: Client Computing

i.e. Client-Server Model

Results: Advanced Technology Capabilities

Tier 4: Field Service

Results: Advance Services & Continuous On-site Validation

Strategic Partnerships – It’s In Our DNA

Manufacturer Collaboration / Validation

We partner directly with tier-one manufacturers to beta-test and pressure-test emerging hardware and software in live retail environments, validating what scales and identifying limitations before broad deployment.

Independent R&D & Advisory

ISS independently develops and tests solutions to address customer-specific challenges, applying insights gained across other national retailers to guide technology decisions toward proven, scalable architectures.

Enterprise capabilities with small-town white-glove care

Every detail is covered. Every customer cared for.

Security is our top priority. No matter the stage—new construction or system upgrades—ISS has reliable, experienced team partners that work with you to design and implement reliable security and safety solutions.

Who We Are

Kentucky-based, family-owned full-service security integrator specializing in CCTV, access control, and alarm systems for national retail brands.

  • 26 years in business

  • Average of 1,000 calls managed each week
  • Average 300+ work orders each week

  • 34,000+ locations serviced