Project Description

Security Consulting, Training & Ongoing Support

Providing customized solutions to meet your security needs

The true value of a security system isn’t determined the day it is installed, it is proven in the weeks, months, and years that follow. Too many integrators operate on a transaction-based model: they install the hardware, hand you a manual, and move on to the next project.

At Integrated Security Solutions, our driving philosophy is simple and direct, we are here to serve the customer. We build relationships for the long haul. As your strategic security partner, we provide a complete, turnkey lifecycle ecosystem, combining expert consulting and practical everyday training with responsive support.

Putting Our Customers First

Consultative Design

Every business environment carries distinct risks. We begin by thoroughly consulting with your leadership team to understand your operational realities, physical layout, and specific vulnerabilities.

To deliver the highest level of comprehensive protection, we look beyond just hardware. We work closely with a trusted partner company to offer high-level facility threat assessments.

While our partner company delivers this specialized behavioral training, ISS remains your primary advocate, seamlessly translating these threat assessments into a custom-engineered technology architecture designed to solve your unique problems.

Practical Training for Everyday Users

A state-of-the-art security system is only as effective as the people operating it. We place a heavy emphasis on training your everyday users, the store managers, shift supervisors, and front-line staff who interact with the system daily. We ensure your team feels completely confident arming alarms, managing doors, and retrieving video from day one.

Because organizations learn differently, we offer highly flexible training structures:

Rapid Remote Support: Saving You Money

When a technical question arises or an operational issue occurs, you need answers quickly without waiting days for a service truck.

We operate a dedicated, Kentucky-based call center staffed by our own certified security specialists. When you call us, you speak directly to a local expert who understands your system infrastructure.

The Remote Advantage

Our team possesses an exceptional success rate in diagnosing and resolving system issues over the phone or via secure remote network connections. By fixing configuration errors or software glitches remotely, we keep your systems running at peak performance while saving your business the unnecessary cost of a physical truck roll.

Ongoing Support: We Stand by You

Our commitment to serve the customer is what truly sets us apart from the competition. We don’t install a system and go on our way, we become an active extension of your team.

Whether you need a quick question answered about a video export, assistance modifying user access permissions, or an onsite technician on the ground to repair a hardware failure, we are there. We stand by our work, our technology, and our clients, ensuring your facility remains secure and your business continues uninterrupted for the life of the system.

Ready for a security partner that stands by you for the long haul?

Who We Are

Kentucky-based, family-owned full-service security integrator specializing in CCTV, access control, and alarm systems for national retail brands.

  • 26 years in business

  • Average of 1,000 calls managed each week
  • Average 300+ work orders each week
  • 34,000+ locations serviced